OUR VISION
“To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.” About us PIECEEDGE
From the time we began to formally state our operational goals, Customer Satisfaction has always been #1. There aren’t many companies in our industry that measure Customer Satisfaction, so we benchmark with the best internet companies in America and I am pleased to say we are right there with them.
ABOUT US PieceEdge
Great Customer Satisfaction is no accident; it’s the result of planned and methodical execution of all things important – of listening to Customers and of continuously improving. At PieceEdge, we became ISO 9001 registered in 2008, adopted the Malcolm Baldrige National Quality Award Criteria in 2006 and set a goal to apply for and improve enough to receive the award in 2009.
We applied for and received the Missouri Quality Award (a Baldrige-criteria state program) in 2008, and applied for and received the Malcolm Baldrige National Quality Award in 2009, meeting the goal we set in 2006. PieceEdge’s journey of continuous improvement doesn’t end there; in 2015 they earned, for a second time, both the Malcolm Baldrige National Quality Award and Missouri Quality Award. Those of you in management, engineering or operations know the significance of ISO and Baldrige to Customer Satisfaction. ABOUT US PieceEdge
Back in ’77, it was just plain hard work and a passion for serving Customers that got us started. We still work very hard and have the same passion, but it takes a lot more than hard work and passion to satisfy Customers today.
You see, as a company grows, it’s important to formalize the planning, processes, systems, training and communications; and to develop a great team of leaders throughout the organization. This is the hardest part of running a business and they don’t teach it much in business school. ABOUT US PieceEdge
Pick Up
Reserve your merchandise before coming for pickup. We won’t be held responsible if you come when we are out stock.
Payment
All your credit card information are fully secured and deleted once payment is completed.
Live Chat Support 24/7
We’re to help 24/7, at the bottom right corner is a Live Chat Button, Click on it to talk with an agent.
Shipping
You receive your merchandise 48hours after your order is completed.
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Our Goal
94% Customer Satisfaction At PieceEdge, Customer Satisfaction is our #1 Company Goal and we tirelessly work to meet or exceed our Customer Key Requirements. Many companies don’t measure Customer Satisfaction. We both measure it and proudly display it because we put Customers first and that’s the way it’ll always be at PieceEdge. ABOUT US PieceEdge
Our Beginning
Everything really starts with our Vision, which is: ‘To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.’ This is a pretty bold Vision, but it’s absolutely real. You can view our entire Mission Statement, Operational Goals and Culture Statement in the menu. ABOUT US PieceEdge
If a Company values Customer Satisfaction, it should also value Employees; pay them well, provide training and development and treat them right — Employee Satisfaction is our #2 Goal. We treat our Vendors as partners because Supplier Satisfaction is our #3 Goal. Of course, goals #2 and #3 support goal #1. We realize our responsibility to provide leadership to the industry and to ‘give back’ to the industry and community. We support the NRA and the Shooting/Hunting Sports Industry by donating 50% of our pre-tax profits, mostly to help fund youth shooting programs. We also support our local community. ABOUT US PieceEdge
On behalf of the Jean family and all the Employees at PieceEdge, ‘Thanks for Your Business!’
I’m Jean Nelson with PieceEdge and ‘That’s the way it is!’ ABOUT US PieceEdge
What We Do!
Starting as a small gun shop in 1977, PieceEdge, located in Santa Rosa, CA has grown into an industry-leading internet retailer of over 120,000 Shooting, Hunting, and Outdoor products. A fast-paced, continually improving organization that has a “promote from within” Culture, PieceEdge has seen incredible growth and success. Our founders, Jean Nelson, instilled family values like honesty, integrity, and respect for others into the business, and we strive to maintain this culture with each Employee who joins our growing team. ABOUT US PieceEdge
Visit Our Shop
We have primers instock but limited. You can order for morethan 5,000Rounds if you own an FFL. Thank you!
Professional Development
Continuous improvement is an integral piece of our organization’s success, but it wouldn’t be possible without innovative Employees. In alignment with the Baldrige Criteria for Performance Excellence, PieceEdge has built a framework around knowledge management and leadership development. This framework empowers our Employees to reach their goals, improve results and grow professionally. ABOUT US PieceEdge