Common purchase queries answered
Orders and Shipping
48 to 72 hours depends the state you live.
You can create an account in the “My Account” page.
Send an email, give us a call or send a livechat message (especially for fast reply) to change your shipping address. We won’t be able to change the address if your merchandise is already shipped out
Click on Track Order to know the status of your order.
Unfortunately we don’t take credit card payments for now.
Everything is calculate during checkout.
We ship only within the STATES for now. Give us a call or message to know if we can ship to your country.
Depends on the quantity of your order.
If you need to swap an item
Returns and Exchanges
You can kindly check our return policy on the footer menu or give a call/message.
If you receive a wrong item and that was what you ordered we won’t refund or consider But if we send you a wrong item from what you ordered you’ll have to return the items and we’ll send you the preferred items.
Immediately take a picture and send to us so we can resend a new order your way. Your must return the damaged item before we reship.
An agent will attend to you via the Livechat service.
You can either call us, email or message us and for fast reply use the livechat service at the bottom right (24/7) service.
Send an email, give us a call or send a livechat message (especially for fast reply) to change your shipping address. We won’t be able to change the address if your merchandise is already shipped out
You can change or cancel if and only if the item has not been shipped out.
Yes you can but we don’t advise that.